Shipping policy

At Tidy Tales Adventure Books, we are committed to delivering your order safely and efficiently so your little ones can start their learning adventure as soon as possible.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays)
  • Once your order is processed, you will receive a confirmation email with tracking details
  • Please ensure your shipping information is accurate at checkout to avoid delays

Shipping Timeframes

Domestic Shipping (United States)

  • Estimated delivery time: 5–7 business days

International Shipping

  • Estimated delivery time: 10–15 business days

Please note that delivery times are estimates and may vary depending on your location and external factors.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location
  • Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

If you do not receive tracking information within a few days, please contact us.

Delays & External Factors

While we aim to deliver on time, delays may occur due to:

  • High order volumes
  • Shipping carrier delays
  • Customs clearance (for international orders)
  • Weather or unforeseen logistical issues

We appreciate your patience in such situations.

Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees
  • These charges are not included in the product or shipping price

Incorrect Address

If you provide an incorrect or incomplete address:

  • We are not responsible for lost shipments
  • Additional shipping charges may apply for re-delivery

Please double-check your details before placing an order.

Lost or Stolen Packages

  • If your package is marked as delivered but not received, please contact your local courier first
  • We are not liable for lost or stolen packages after confirmed delivery
  • However, we will do our best to assist you in resolving the issue

Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide your order number and clear photos of the damaged item

We will review the case and offer a replacement or solution.

Contact Us

If you have any questions regarding shipping, feel free to reach out:

Email: support@tidytales.com
Phone: +1 (000) 123-4567